Refunds are only available before the order has been sent to the manufacturer. This means your request will need to be submitted before the incoming 1st or 15th of the month, depending on when you placed your pre-order. Once the order has been sent to the manufacturer, it cannot be cancelled or refunded.
Example- If you placed your order on the 3rd, you will need to submit your refund request before the 15th of the same month in order to be eligible for a refund.
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