What if the order is lost in the mail, or there’s a defect on the product?

If the order is lost or the product is defective, please send us a detailed email at [e-mail] containing the following information:

In case of lost order:
* Proof of Purchase / Order Receipt
* Your tracking number

In case of defective product:
* Proof of Purchase / Order Receipt
* Issues with the product
* Pictures of the product showing defect(s)