Physical Merchandise Related Support
- How do I track my order?
- There are two shipping options - What's the difference between them?
- What is the order process like? What does ‘Made to Order’ mean?
- How do I know where my order is?
- I’m a little worried about the packaging. Is it discreet?
- I don’t have any choice of shipping methods. How long does shipping take?
- My shipping price says $999.00! What does this mean?
- What about import duties, if applicable in my country?
- Can I cancel my order if I change my mind?
- What if the order is lost in the mail, or there’s a defect on the product?
- I really want both a pillowcase and a pillow, but I can’t afford both! Where can I find an alternate inner pillow for less?
- You mentioned high quality– what exactly does that mean?
- How do I wash my body pillow cover? Is it safe to run through the washing machine?
- The variant of pillowcase I want isn’t on here! Can I get a custom one made?
- The naked version on the website is censored – does that mean my pillow will be censored too?
- Will the other characters have a body pillow too? When will it be released?
- Body Pillows and Art Prints are great, but I want other stuff! Where’s the other merch?
- My question wasn’t on here! Help!